SUPPORT

ANSWERS TO SOME OF YOUR MOST ASKED QUESTIONS

GENERAL

What is your refund policy?

Because all our products are digital downloads we cannot offer any refunds or exchanges. Please read all product descriptions carefully and make note of any system or software requirements before purchase.

What is your support policy?

We offer email support for all our clients and for anyone who has questions before purchase. To get one-on-one email support contact us here.

Do you have any promotions?

We run promotions throughout the year. All products that are on promotion will have a “Sale” icon in the top left corner of the product image. We also offer exclusive promotions to our subscribers so be sure to subscribe to our newsletter.  

Do you offer custom designs?

Yes! We love doing custom designs for our clients. We can accommodate any of your business design needs. Please visit Misty Anderson Design to inquire about custom design work.

Do you have an affiliate program?

We are actively working on developing our affiliate program you can start earning money by promoting our products. Sign up for our newsletter so you can be one of the first to know when we launch. 

Can I sell a product using your template?

Purchasing directly from our shop gives you an extended license to use our designs. There are limitations to how you may use our designs so please read our licensing policy here.

 

If you would like a commercial license for a design please contact us.

TEMPLATES

How do I download my files?

Once you’ve made your purchase and your payment is complete your download will automatically begin. Check your downloads folder when complete. If you have any issues please use our contact form here.

Do I have to have Photoshop/InDesign?

The majority of our templates are built in either Photoshop or InDesign. This means you will need to have these programs to use our templates. If you don’t have either program you can get a 30-day free trial here.

Are fonts included with my templates?

All of our templates use free fonts. You will find the names and links to fonts used in the specific template in the Help Guide in the downloaded folder.

How do I edit the templates?

Every template download contains a help guide that will walk you through how to edit your templates. 

PDF’S & WORKBOOKS

Can I edit my PFF's and workbooks?

All PDF’s and workbooks are designed to be used as is and cannot be edited. If you need a specific design for your business please contact us so we can discuss a custom design for you. 

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